# Knowledge Base & Q&A

URL: /en/docs/user-guide/knowledge-base
Last Updated: 2026-07-30T21:15:44.673Z

## Description
Manage FAQ-style entries with questions, answers, Markdown content, tags, and Trust Center access levels

## Available Actions
- Navigate to related topics
- View step-by-step instructions
- Get best practices

## Content
# Knowledge Base & Q\&A

The Knowledge Base is a curated FAQ-style content surface. Each entry is a question plus an answer, with optional Markdown and tags.

## Access

* **Admin**
* **Content Manager**

## What A Knowledge Base Entry Contains

Each entry can store:

* A question
* A plain-text answer
* A Markdown answer
* Tags
* An access level

## Access Levels

Knowledge base entries use the same Trust Center visibility model as other gated content:

* `public`
* `restricted`
* `requires_nda`
* `internal`

## Creating An Entry

1. Open **Knowledge Base**
2. Click **Add FAQ**
3. Write the question
4. Add the answer or Markdown answer
5. Add tags
6. Choose the access level
7. Save

## Managing Existing Entries

The list view supports:

* Search by question, answer, or tag
* Editing an existing entry
* Updating its access level
* Deleting an entry

## How It Is Used

Knowledge base content is part of the Trust Center data surfaced to search and answer flows.

## Related Docs

* [Documents](/en/docs/user-guide/documents)
* [Custom tabs](/en/docs/user-guide/custom-tabs)