Manage Subprocessors

What You'll Learn

• Update vendor details, location, and usage documentation
• Manage badge assets (upload, replace, remove)
• Delete subprocessors and understand rebuild timing

Prerequisites

• Admin role in Admin Center
• Badge image ≤ 2 MB (PNG/SVG/JPG/WEBP/GIF)
• Access to your organization's Admin Center

Step-by-Step

Open the detail view

1. Navigate to Subprocessors in the Admin Center.
2. Use global search or filters to find the vendor you need.
3. Click Manage to open the detail page.

Update core information

• Vendor name & description: Update at any time—the Trust Center refreshes on the next build.
• Location of processing: Keep jurisdictions accurate for procurement reviews.
• Usage details: The Markdown editor supports tables, bullet lists, and hyperlinks. Use it to document retention windows or data categories.
• Display options → Feature on overview: Toggle this on to pin the vendor to the Trust Center overview tab; turn it off to let the alphabetical list fill that slot.

Changes are staged until you click Save changes.

Replace or remove a badge

1. Click the badge to upload a new asset (max 2 MB, SVG/PNG/JPG/WEBP).
2. Use Remove badge to clear the asset entirely.

Delete a subprocessor

Scroll to the Danger zone and confirm the deletion. This:

• Removes the vendor from the Admin Center list
• Removes the associated badge asset
• Excludes the subprocessor from the Trust Center on the next build

When changes appear

• Your updates will be visible on the public Trust Center within approximately one hour, or immediately after a manual site refresh.
• The Last review date shown in the Trust Center updates automatically whenever you save changes to a subprocessor.

Common Issues

Next Steps

• Create a Subprocessor - Add new vendors to your register
• Subprocessor Overview - Learn about the subprocessor management feature