Knowledge Base & Q&A

The Knowledge Base is a curated FAQ-style content surface. Each entry is a question plus an answer, with optional Markdown and tags.

Access

• Admin
• Content Manager

What A Knowledge Base Entry Contains

Each entry can store:

• A question
• A plain-text answer
• A Markdown answer
• Tags
• An access level

Access Levels

Knowledge base entries use the same Trust Center visibility model as other gated content:

• public
• restricted
• requires_nda
• internal

Creating An Entry

1. Open Knowledge Base
2. Click Add FAQ
3. Write the question
4. Add the answer or Markdown answer
5. Add tags
6. Choose the access level
7. Save

Managing Existing Entries

The list view supports:

• Search by question, answer, or tag
• Editing an existing entry
• Updating its access level
• Deleting an entry

How It Is Used

Knowledge base content is part of the Trust Center data surfaced to search and answer flows.

Related Docs

• Documents
• Custom tabs